Return Policy

We accept returns within 7 days, which means you have 7 days from the date you receive the product to request a return.

To be eligible for return, the product must be in the same condition as when you received it, unworn or unused, with tags and in the original packaging, with all accessories. Please contact us in advance by email

Damage and Issues

Damaged, defective or faulty products must be reported within 7 days of delivery. Please inspect your order upon receipt and contact us immediately if you receive a defective, damaged or incorrect product so that we can evaluate the issue and correct it. Any problematic orders are fully refundable or exchangeable at our customer's discretion.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom items (such as special orders or personalized items), and personal care items (such as cosmetics). We also do not accept hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we are unable to accept returns of sale items or gift certificates.

Exchanges

The fastest way to ensure you get what you are looking for is to return your existing item and purchase the new item separately after the return has been accepted. We do not currently support exchanges.

Refunds

Once we have received and inspected your return, we will issue a full refund within 5-7 business days. If approved, you will automatically be refunded using your original payment method. Please note that it may take some time for your bank or credit card issuer to process and issue your refund.

Refunds and Disputes

Please contact us via email before initiating a seller chargeback or payment dispute, as we can usually resolve this before then. Any chargebacks and disputes will prevent us from issuing a refund or credit due to the funds being frozen.

We reserve the right, in our sole discretion, to determine and limit, refuse and/or reject customer returns at any time due to:

Irregular or excessive history of terms that refer to "wardrobe";

Irregular or excessive history of returns of worn, altered, washed, damaged or missing items; or

Potential fraud or criminal activity.

Similarly, we reserve the right to refuse to provide services (whether in-store or online) to any customer or entity for any of the above-mentioned similar measures.

The terms and conditions under which we provide the Services to you shall be governed by and construed in accordance with the laws of the United Kingdom.